{"id":1189,"date":"2025-04-25T16:25:21","date_gmt":"2025-04-25T14:25:21","guid":{"rendered":"https:\/\/wp.mcg-test12.ch\/\/support\/faq\/"},"modified":"2026-02-09T04:42:12","modified_gmt":"2026-02-09T03:42:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1745726887191{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column]<div class=\"porto-u-heading  wpb_custom_9ff38b7ba541de6d69a84f626c08ad7b porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0 \"><div class=\"porto-u-main-heading\"><h2   style=\"color:#333333;\">FAQ<\/h2><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Here you will find an overview of frequently asked questions.[\/vc_column_text][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;]<\/p>\n<h3>Good to know<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;How do I know when fiberstream is carrying out maintenance work or when there is a fault?&#8221; tab_id=&#8221;replay-sprachpakete&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]We use our newsletter (registration via website) to inform our customers about upcoming maintenance work and link this to our network status section of the website. In this area you will find information on planned maintenance work as well as current and recent faults. Wherever possible, maintenance work takes place from 00:30 to 06:00. In this way, we want to ensure that our customers are not affected as much as possible.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do I need a \u201cbasic connection\u201d with fiberstream?&#8221; tab_id=&#8221;tvliteundreplay-zusatzboxen&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]No, there are no \u201cbasic connection fees\u201d at fiberstream. Every customer can put together their own individual<br \/>\noffer. This means that you only pay for the services you actually use.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is your PC running a little slowly?&#8221; tab_id=&#8221;digitaltvpay-tv-ngebot&#8221;]<div class=\"porto-btn-ctn-left \"><a class=\"porto-btn  vc_custom_1746208205148 porto-adjust-bottom-margin porto-btn-normal porto-btn-no-hover-bg   wpb_custom_fce72b33f56c4b09402f556f39b7870f  porto-btn-left \"  rel='' href = \"https:\/\/www.fiberstream.ch\/images\/PDF\/PC-Tipps-fuer-bessere-Leistung.pdf\" target='_blank' data-hover=\"\" data-border-color=\"\" data-bg=\"#ff6900\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" style=\"border:none;background: #ff6900;color: #ffffff;\"><span class=\"porto-btn-hover\"><\/span><span class=\"porto-btn-data porto-btn-text \" >PC tips for better performance<\/span><\/a><\/div>[\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;50px&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;]<\/p>\n<h3>fiberstream fiber optic connection<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;OTO-ID &#8211; number of the fiber optic socket&#8221; tab_id=&#8221;1746208308670-ef640470-a0ee&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]In order for your connection to be activated, we need the details of your connection. If you already have a fiber optic socket, you will find the designation \u201cOTO ID\u201d on it. <\/p>\n<p>The fiber optic socket is usually located in the multimedia distributor or in the living room.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;50px&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;]<\/p>\n<h3>Payment<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;Can I receive my invoice by e-mail?&#8221; tab_id=&#8221;1746208462257-b12ef435-6fce&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, you can. You will receive your invoice including payment slip monthly as a PDF file by e-mail.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I receive my invoice on paper?&#8221; tab_id=&#8221;1746208462275-dd3e0996-980a&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, we also offer paper invoices. However, this is subject to a charge.<br \/>\nYou will receive your invoice in paper form by post. You can use the payment slip provided to pay your invoice via online banking or at the post office or bank counter.[\/vc_column_text][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, we also offer paper invoices. However, this is subject to a charge.<br \/>\nYou will receive your invoice in paper form by post. You can use the payment slip provided to pay your invoice via online banking or at the post office or bank counter.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you offer payment via direct debit\/debit direct?&#8221; tab_id=&#8221;1746208626884-1bdfc6ae-a82a&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, with the direct debit procedure from the banks or Debit Direct from PostFinance, the invoice amount is automatically debited directly from your account after the due date. The direct debit authorization only needs to be set up once. An invoice with instructions for direct debit will be sent to you by e-mail for confirmation.[\/vc_column_text][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, we also offer paper invoices. However, this is subject to a charge.<br \/>\nYou will receive your invoice in paper form by post. You can use the payment slip provided to pay your invoice via online banking or at the post office or bank counter.[\/vc_column_text]<div class=\"porto-btn-ctn-left \"><a class=\"porto-btn  vc_custom_1746208704154 porto-adjust-bottom-margin porto-btn-normal porto-btn-no-hover-bg   wpb_custom_fce72b33f56c4b09402f556f39b7870f  porto-btn-left \"  rel='' href = \"https:\/\/www.fiberstream.ch\/support\/downloads\" target='_blank' data-hover=\"\" data-border-color=\"\" data-bg=\"#ff6900\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" style=\"border:none;background: #ff6900;color: #ffffff;\"><span class=\"porto-btn-hover\"><\/span><span class=\"porto-btn-data porto-btn-text \" >Forms<\/span><\/a><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Can I also pay via e-bill?&#8221; tab_id=&#8221;1746208624727-633106fc-870f&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, you will receive your e-bill where you can pay it &#8211; directly in your e-banking or e-finance account. Using this payment method, you can pay your invoice conveniently with just a few clicks of the mouse via e-banking (bank) or e-finance (PostFinance). You will also receive an electronic invoice in your online banking portal, which serves as a mailbox.   <\/p>\n<p><strong>This is how it works:<\/strong><\/p>\n<ol>\n<li>Log in to e-banking or e-finance<\/li>\n<li>Activate eBill: Select the menu item \u201ceBill \/ e-bill\u201d and activate the service.<\/li>\n<li>Log in to your company: Select Fiberstream 87 AG to receive your invoices digitally.<\/li>\n<li>fiberstream enters your data into the system<\/li>\n<li>The invoice appears in online banking<\/li>\n<li>You can approve the invoice with just a few mouse clicks<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;50px&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;]<\/p>\n<h3>fiberstream digital TV und Replay TV<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;What does ReplayTV mean?&#8221; tab_id=&#8221;1746210409515-22c0e352-e986&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]With Replay TV, you can watch programs and films up to seven days in the past and even move or save them in the recordings.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the maximum number of Replay TV Boxes I can use?&#8221; tab_id=&#8221;1746210409619-3f20dc9b-8f74&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]You can operate up to a maximum of four speakers (main speaker plus three additional speakers).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;I would also like to use Replay TV on the move.&#8221; tab_id=&#8221;1746210409638-0e9cb5cd-9ef9&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]With our TV app (available for IOS and Android) you can also use your Replay TV subscription on the go.[\/vc_column_text]<div class=\"porto-btn-ctn-left \"><a class=\"porto-btn  vc_custom_1746209855404 porto-adjust-bottom-margin porto-btn-normal porto-btn-no-hover-bg   wpb_custom_fce72b33f56c4b09402f556f39b7870f  porto-btn-left \"  rel='' href = \"https:\/\/goodtv.ch\/de\/87459\/\" target='_blank' data-hover=\"\" data-border-color=\"\" data-bg=\"#ff6900\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" style=\"border:none;background: #ff6900;color: #ffffff;\"><span class=\"porto-btn-hover\"><\/span><span class=\"porto-btn-data porto-btn-text \" >https:\/\/goodtv.ch\/de\/87459\/<\/span><\/a><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;My Replay TV Box no longer starts. Why is that? &#8221; tab_id=&#8221;1746210409665-1ea3acb8-9a12&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Disconnect the appliance from the power supply, wait one minute and reconnect it to the power supply.<\/p>\n<p>If you still have a problem, you can contact us on 055 524 01 24.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Digital TV &#8211; additional devices to receive digital programs&#8221; tab_id=&#8221;1746210409691-eb1ef859-a2d3&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]No, as long as your TV set is DVB-C compatible and you use the fiberstream digital TV service.<\/p>\n<p>Newer devices do this by default. The DVB-C capability is noted in the TV manual.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can digital TV be received on different TV sets?&#8221; tab_id=&#8221;1746210409717-002833e7-4ff4&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, with fiberstream digital TV you can connect as many devices as you like, the price remains the same. With fiberstream Replay TV, one box is required per TV set. The Replay TV box must be connected to the Internet with a LAN cable.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Digital TV &#8211; Channel scan&#8221; tab_id=&#8221;1746210409742-e98bd62a-97cf&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]To ensure that your receiver can receive all TV and radio stations, a station scan is required during setup. The following setting parameters are required so that your device also adopts the order according to the station list: <\/p>\n<h3>Setting parameters for your DVB-C receiver<\/h3>\n<table cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Search mode:<\/td>\n<td>fast<\/td>\n<\/tr>\n<tr>\n<td>Network ID:<\/td>\n<td>300<\/td>\n<\/tr>\n<tr>\n<td>(Start) frequency:<\/td>\n<td>306 MHz 306`000 KHz<\/td>\n<\/tr>\n<tr>\n<td>Symbol rate:<\/td>\n<td>6900<\/td>\n<\/tr>\n<tr>\n<td>Constellation\/Modulation:<\/td>\n<td>256 QAM (possibly Auto)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Setting parameters for your analog receiver<\/h3>\n<table cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Search mode:<\/td>\n<td>automatic search<\/td>\n<\/tr>\n<tr>\n<td>Further parameters:<\/td>\n<td>not necessary<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>fiberstream Replay TV Box<\/h3>\n<p>A search on the Replay TV Box is not necessary. You can re-sort the channel list if you wish.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is it possible to rent movies? (Video on Demand) &#8221; tab_id=&#8221;1746210409768-e20ef107-19b7&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, the replay+ box can be used to rent movies via the integrated Sky app in the Sky Store.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Digital TV &#8211; Can I pause or record programs?&#8221; tab_id=&#8221;1746210409790-91ec8a0b-8256&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]If you have a digital TV with a recording function, you can already record and pause programs with fiberstream digital TV.<br \/>\nRegardless of your TV set, you can also do this with fiberstream Replay TV.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;50px&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;]<\/p>\n<h3>New regulations for Replay TV<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;I have the fiberstream Replay TV subscription. What do I have to do? &#8221; tab_id=&#8221;1746208854557-5d295e92-bfc5&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]You don&#8217;t have to do anything.<\/p>\n<p>All existing customers with a fiberstream Replay TV subscription will automatically be switched to the new fiberstream Replay TV subscription in accordance with the new industry agreement. The price remains as before, with replay, recordings, pause and apps included. <\/p>\n<p>Participating channels now show dynamic TV commercials, but you can skip the linear commercials again. The other channels continue to support replay, recording and pause with the usual forward and rewind functions. You can notify us in writing if you wish to switch to another subscription.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why is replay or time-shifted television changing?&#8221; tab_id=&#8221;1746441314727-2a79823e-ce2d&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]The current availability of replay in Switzerland is an absolute exception. In our neighboring countries and in other markets, replay rights must be negotiated separately with the individual broadcasters and for the respective programs. This means that Replay is subject to a fee and is only available for the programs and channels with which you have a contract. The nationwide availability of Replay across all channels in Switzerland is regulated in the so-called Common Tariff 12 (GT12).   <\/p>\n<p>Some broadcasters (mainly private broadcasters) have now noted that they are losing important advertising revenue with the existing Replay TV in Switzerland. In order to be able to continue offering the popular Replay TV at all, we as the entire TV industry in Switzerland have agreed on a compromise, which is regulated in the new so-called industry agreement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which channels are affected?&#8221; tab_id=&#8221;1746441314135-69c16358-4b2e&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Customers can continue to watch Replay TV as usual with the majority of TV channels.<\/p>\n<p>Currently, only around 20 German and Swiss private television channels are planning to use the new advertising options (including RTL, Sat1, Pro 7, 3+ etc.). The current list of channels includes <\/p>\n<ul>\n<li>3plus<\/li>\n<li>4plus<\/li>\n<li>5plus<\/li>\n<li>6plus<\/li>\n<li>7+ Family \/ NICK Switzerland<\/li>\n<li>kabel eins<\/li>\n<li>NITRO<\/li>\n<li>ProSieben<\/li>\n<li>ProSieben MAXX<\/li>\n<li>Puls 8<\/li>\n<li>RTL<\/li>\n<li>RTL ZWEI<\/li>\n<li>S1<\/li>\n<li>SAT.1<\/li>\n<li>SAT.1 GOLD <\/li>\n<li>SIXX<\/li>\n<li>TV24<\/li>\n<li>TV25<\/li>\n<li>VOX<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What will change for me?&#8221; tab_id=&#8221;1746441312925-44a8bebf-ef00&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Although customers have to watch commercial breaks and can no longer skip them as before, these commercial breaks are in any case shorter than the original linear advertising on the channel.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What options do I have to bypass dynamic advertising?&#8221; tab_id=&#8221;1746441312093-683bc496-5f65&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]In future, there will be a \u201cskip ad function\u201d that can be added to the new TV subscription for CHF 6.50 per month. This will allow you to skip not only the replay ads, but also the ads with just one click.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the difference between SERAFE and GT12 fees?&#8221; tab_id=&#8221;1746441304695-f6827d72-9577&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]SERAFE AG has been levying the household fee since January 1, 2019, replacing Billag. This fee is used to finance public radio and television broadcasters in Switzerland. It must be paid by all households and companies.  <\/p>\n<p>The GT12 levy relates to private TV broadcasters, which are mainly financed by advertising revenue and do not benefit from the household levy. They have lost important revenue due to the increasing use of replay TV. <\/p>\n<p>The new regulation covers these failures. SRG stations and public broadcasters such as ORF, ARD, ZDF, BBC, etc. are not currently part of the industry agreement and advertising can continue to be overdubbed.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;50px&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;]<\/p>\n<h3>fiberstream telephony<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;fiberstream telephony maintenance &#8211; customization of user ID&#8221; tab_id=&#8221;1746441524735-4a8e3308-d39f&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]If you also use your phone number on other devices (app, VOIP phone, softphone, etc.), you must also adjust the user ID after maintenance.<br \/>\n<strong>Example<\/strong><br \/>\nUser ID old: 4199555240124<br \/>\nUser ID new: 41555240124[\/vc_column_text]<div class=\"porto-btn-ctn-left \"><a class=\"porto-btn  vc_custom_1746441651342 porto-adjust-bottom-margin porto-btn-normal porto-btn-no-hover-bg   wpb_custom_fce72b33f56c4b09402f556f39b7870f  porto-btn-left \"  rel='' href = \"https:\/\/www.fiberstream.ch\/images\/PDF\/fiberstream-telefonie-wartung.pdf\" target='_blank' data-hover=\"\" data-border-color=\"\" data-bg=\"#ff6900\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" style=\"border:none;background: #ff6900;color: #ffffff;\"><span class=\"porto-btn-hover\"><\/span><span class=\"porto-btn-data porto-btn-text \" >Instructions<\/span><\/a><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;Can I keep my phone number?&#8221; tab_id=&#8221;1746441524757-9ddbc063-9768&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes, that is possible. To do this, select the corresponding item in the order process (keep existing number) and complete the porting form.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I stay reachable in the event of a telephone fault?&#8221; tab_id=&#8221;1746441524780-e1b6b884-e4e6&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]As a fiberstream telephone customer, you have the option of setting up emergency call forwarding. In the event of a fault (e.g. a defect in your telephone system), incoming calls are forwarded to a number of your choice. This ensures that no calls are lost. You can set up this call forwarding in the fiberstream telephone customer center. You will have received the login for this from us at the time of connection.[\/vc_column_text]<div class=\"porto-btn-ctn-left \"><a class=\"porto-btn  vc_custom_1746441765246 porto-adjust-bottom-margin porto-btn-normal porto-btn-no-hover-bg   wpb_custom_fce72b33f56c4b09402f556f39b7870f  porto-btn-left \"  rel='' href = \"https:\/\/www.fiberstream.ch\/images\/PDF\/fiberstream-anleitung-anrufweiterleitung-im-telefonkundencenter.pdf\" target='_blank' data-hover=\"\" data-border-color=\"\" data-bg=\"#ff6900\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" style=\"border:none;background: #ff6900;color: #ffffff;\"><span class=\"porto-btn-hover\"><\/span><span class=\"porto-btn-data porto-btn-text \" >Call forwarding instructions in the Telephone Customer Center (PDF)<\/span><\/a><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;How can I block unfair advertising calls?&#8221; tab_id=&#8221;1746441524800-ad9fc970-d321&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]The revised Telecommunications Act has been in force since January 1, 2021. Among other things, this states that customers must be better protected against unfair advertising calls in future. <\/p>\n<p>As a fiberstream telephone customer, you have the option of blocking advertising calls. You can make this setting in the fiberstream telephone customer center. You will have received the login for this from us at the time of connection.[\/vc_column_text]<div class=\"porto-btn-ctn-left \"><a class=\"porto-btn  vc_custom_1746441857598 porto-adjust-bottom-margin porto-btn-normal porto-btn-no-hover-bg   wpb_custom_fce72b33f56c4b09402f556f39b7870f  porto-btn-left \"  rel='' href = \"https:\/\/www.fiberstream.ch\/images\/PDF\/unlautere-werbeanrufe-blockieren.pdf\" target='_blank' data-hover=\"\" data-border-color=\"\" data-bg=\"#ff6900\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" style=\"border:none;background: #ff6900;color: #ffffff;\"><span class=\"porto-btn-hover\"><\/span><span class=\"porto-btn-data porto-btn-text \" >Blocking unfair advertising calls (PDF)<\/span><\/a><\/div>[\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;50px&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;]<\/p>\n<h3>fiberstream Mobile<\/h3>\n<p>[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;How can I have my SIM card blocked?&#8221; tab_id=&#8221;1746441917330-3492930d-cf37&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Use our 24h SIM blocking service by phone call:<\/p>\n<p>From Switzerland: 044 200 00 44<br \/>\nFrom abroad: +41 44 200 00 44<\/p>\n<p>We recommend that you store a code for the lock screen on your cell phone. This prevents unauthorized access to your data.[\/vc_column_text][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]If you also use your phone number on other devices (app, VOIP phone, softphone, etc.), you must also adjust the user ID after maintenance.<br \/>\n<strong>Example<\/strong><br \/>\nUser ID old: 4199555240124<br \/>\nUser ID new: 41555240124[\/vc_column_text]<div class=\"porto-btn-ctn-left \"><a class=\"porto-btn  vc_custom_1746441651342 porto-adjust-bottom-margin porto-btn-normal porto-btn-no-hover-bg   wpb_custom_fce72b33f56c4b09402f556f39b7870f  porto-btn-left \"  rel='' href = \"https:\/\/www.fiberstream.ch\/images\/PDF\/fiberstream-telefonie-wartung.pdf\" target='_blank' data-hover=\"\" data-border-color=\"\" data-bg=\"#ff6900\" data-hover-bg=\"\" data-border-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" style=\"border:none;background: #ff6900;color: #ffffff;\"><span class=\"porto-btn-hover\"><\/span><span class=\"porto-btn-data porto-btn-text \" >Instructions<\/span><\/a><\/div>[\/vc_tta_section][vc_tta_section title=&#8221;How can I carry out a prepaid porting (number porting)?&#8221; tab_id=&#8221;1746441917367-43ab05b1-41eb&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]When porting an existing prepaid connection, you must confirm by text message that you wish to port away from your existing provider. You will receive a text message from your existing provider asking for confirmation. Reply to this SMS with \u201cYES\u201d to the number 499.  <\/p>\n<p><strong>Example SMS:<\/strong> To confirm\/reject your porting from xxxxx to GIB Mobile, please send \u201cYES\u201d or \u201cNO\u201d to the toll-free number 499. Thank you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I listen to or delete messages?&#8221; tab_id=&#8221;1746441984727-90e05613-0823&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]<strong>In Switzerland<\/strong> You can reach the mailbox from your cell phone by dialing: 076 333 33 33 or 086 + your mobile number 07x xxx xx xx. From another telephone, you can reach the mailbox by dialing 086 + your mobile number 07x xxx xx xx. To listen to the messages, press the * key. Enter your mailbox password followed by the # key. To delete a message, press the 2 key while listening to the message.  <\/p>\n<p><strong>Abroad You<\/strong> can reach the mailbox by dialing +4186 + your mobile number 07x xxx xx xx. To listen to the messages, enter your mailbox password followed by the # key. If you do not know your mailbox password, press the * key. Your mailbox password will then be sent to your cell phone immediately by SMS. To delete a message, press the 2.35 key while listening to the message.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I find out when a desired contact is available again?&#8221; tab_id=&#8221;1746441987272-4980afc9-35a5&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]<strong>Contact available<\/strong> If you use this service, you will be notified by SMS as soon as your desired contact is available again. To activate, please send an SMS with the text CONTACT ON to the number 935. To deactivate, please send an SMS with the text CONTACT OFF to the number 935. <strong>Notify <\/strong>If you use this service, the end of the call will be notified by SMS as soon as you can be reached again. To activate, please send an SMS with the text NOTIFY ON to the number 935. To deactivate, please send an SMS with the text NOTIFY OFF to the number 935.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I divert calls if the number is busy?&#8221; tab_id=&#8221;1746441988247-5f9e4904-ab02&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]To activate, dial *67* destination number # and the call key.<br \/>\nTo deactivate, dial #67# and the call key.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I divert calls if I have no reception or my cell phone is switched off?&#8221; tab_id=&#8221;1746441989150-8169ec93-d9f6&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]To activate call forwarding, dial *62* destination number and the call key.<br \/>\nTo deactivate, dial #62# and the call key.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I divert all calls?&#8221; tab_id=&#8221;1746441990069-289053a5-b9fe&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]To divert all calls, dial *21* destination number # and the call key.<br \/>\nTo deactivate, dial #21# and the call key.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I switch my mailbox on and off?&#8221; tab_id=&#8221;1746441991215-03b689bb-99b2&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]To switch the mailbox on, dial *145# and the call key.<br \/>\nIf you want to switch off the mailbox, dial #145# and press the call key.<br \/>\nVoice mailbox number: +41 763 333 333[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I protect myself against costs abroad?&#8221; tab_id=&#8221;1746441992248-8de2be12-3307&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]The best way to avoid unintentionally high roaming costs abroad is to take the following steps:<\/p>\n<p>Read the text message that is sent to you when you cross the border and find out about the applicable costs in the country in question. Switch off your voicemail box to avoid high costs. Make sure that \u201cMobile data\u201d is deactivated. For example, updates for apps, emails and the like are only updated via WLAN.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Procedure for online identification&#8221; tab_id=&#8221;1746441983764-b0d8f2b9-a4ba&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;][\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=&#8221;50px&#8221; css_params=&#8221;&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1745726887191{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Here you will find an overview of frequently asked questions.[\/vc_column_text][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;] Good to know [\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;How do I know when fiberstream is carrying out maintenance work or when there is a fault?&#8221; tab_id=&#8221;replay-sprachpakete&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]We use our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1127,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1189","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Fiberstream<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Fiberstream\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1745726887191{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Here you will find an overview of frequently asked questions.[\/vc_column_text][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;] Good to know [\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;How do I know when fiberstream is carrying out maintenance work or when there is a fault?&#8221; tab_id=&#8221;replay-sprachpakete&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]We use our [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Fiberstream\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-09T03:42:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/en\\\/support\\\/faq\\\/\",\"url\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/en\\\/support\\\/faq\\\/\",\"name\":\"FAQ - Fiberstream\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/#website\"},\"datePublished\":\"2025-04-25T14:25:21+00:00\",\"dateModified\":\"2026-02-09T03:42:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/en\\\/support\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wp.mcg-test12.ch\\\/en\\\/support\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/en\\\/support\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/en\\\/support\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/#website\",\"url\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/\",\"name\":\"Fiberstream\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wp.mcg-test12.ch\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Fiberstream","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"FAQ - Fiberstream","og_description":"[vc_row css=&#8221;.vc_custom_1745726887191{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Here you will find an overview of frequently asked questions.[\/vc_column_text][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;Default&#8220;,&#8220;font_size&#8220;:&#8220;&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;&#8220;,&#8220;text_transform&#8220;:&#8220;uppercase&#8220;}&#8221;] Good to know [\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; shape=&#8221;square&#8221; color=&#8221;white&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;How do I know when fiberstream is carrying out maintenance work or when there is a fault?&#8221; tab_id=&#8221;replay-sprachpakete&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]We use our [&hellip;]","og_url":"https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/","og_site_name":"Fiberstream","article_modified_time":"2026-02-09T03:42:12+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/","url":"https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/","name":"FAQ - Fiberstream","isPartOf":{"@id":"https:\/\/wp.mcg-test12.ch\/#website"},"datePublished":"2025-04-25T14:25:21+00:00","dateModified":"2026-02-09T03:42:12+00:00","breadcrumb":{"@id":"https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wp.mcg-test12.ch\/en\/support\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wp.mcg-test12.ch\/en\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/wp.mcg-test12.ch\/en\/support\/"},{"@type":"ListItem","position":3,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/wp.mcg-test12.ch\/#website","url":"https:\/\/wp.mcg-test12.ch\/","name":"Fiberstream","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wp.mcg-test12.ch\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/pages\/1189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/comments?post=1189"}],"version-history":[{"count":2,"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/pages\/1189\/revisions"}],"predecessor-version":[{"id":1191,"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/pages\/1189\/revisions\/1191"}],"up":[{"embeddable":true,"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/pages\/1127"}],"wp:attachment":[{"href":"https:\/\/wp.mcg-test12.ch\/en\/wp-json\/wp\/v2\/media?parent=1189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}